Last Updated: November 16, 2025

Shipping Policy

Overview

At CTRL-ALT-DEFEAT.ca, we are committed to delivering your custom-printed products safely and efficiently. This Shipping Policy explains our shipping processes, timelines, costs, and your responsibilities as a customer.

Important: Our products are made-to-order using a print-on-demand model. This means each item is custom-printed specifically for you after you place your order. Please read this policy carefully to understand our shipping process and timelines.

Print-on-Demand Fulfillment Model

What This Means for Shipping

Products are not pre-made – We don’t keep inventory; items are created after you order
Production happens first – Your item must be printed before it can be shipped
Total delivery time = Production time + Shipping time
Multiple fulfillment locations – Orders are produced and shipped from the facility closest to you

Our Fulfillment Partner

We partner with Printful, a leading print-on-demand fulfillment service, to produce and ship our products. Printful operates fulfillment facilities in:

Canada (Ontario) – Primary facility for Canadian and North American orders
United States (California, North Carolina, and other locations)
Europe (Latvia, Spain)
Other international locations

Your order will be fulfilled from the facility closest to your shipping address to minimize shipping time and costs.

Order Processing Timeline

Complete Delivery Timeline

Total Time = Production (2-7 days) + Shipping (varies by location)

Step 1: Order Placement

Time frame: Immediate
You place your order and payment is confirmed
You receive an order confirmation email

Step 2: Production

Timeframe: 2-7 business days (typically 3-5 days)
Your item is custom-printed and quality-checked
Production begins immediately after payment confirmation
Most orders (97%+) ship within 5 business days

Production time varies by product:

Standard apparel (t-shirts, hoodies): 2-4 business days
Complex items or large orders: 4-7 business days
Seasonal high-demand periods may require additional time

Step 3: Packaging and Shipping

Timeframe: 1 business day
Your item is carefully packaged
Shipping label is created
Package is handed to the carrier
You receive a shipping confirmation email with tracking information

Step 4: In Transit

Timeframe: Varies by destination (see below)
Package travels from fulfillment facility to your address
You can track your package using the provided tracking number

Step 5: Delivery

Package is delivered to your shipping address
Signature may be required for high-value orders

Shipping Destinations

We ship to most locations worldwide:

✅ We Ship To:

Canada – All provinces and territories
United States – All 50 states
International – Most countries worldwide

❌ We Do NOT Ship To:

P.O. Boxes (Post Office boxes)
Military APO/FPO addresses
Certain restricted countries (as determined by our fulfillment partner)

Important: You must provide a complete street address. We cannot ship to P.O. boxes.

Shipping Methods and Delivery Times

All shipping times are estimates only and begin after production is complete.

Canada 🇨🇦

Standard Shipping:

Timeframe: 5-10 business days after production
Carrier: Canada Post or other courier services
Tracking: Provided
Total delivery time: 7-17 business days from order placement

Faster Options:

Currently, only standard shipping is available
Expedited options may be added in the future

United States 🇺🇸

Standard Shipping:

Timeframe: 7-14 business days after production
Carrier: USPS, UPS, or other courier services
Tracking: Provided
Total delivery time: 9-21 business days from order placement

International 🌍

Standard International Shipping:

Timeframe: 10-30 business days after production
Carrier: Local postal service or courier
Tracking: Provided (tracking updates may be limited)
Total delivery time: 12-37 business days from order placement

Note: International shipping times vary significantly by destination. Remote locations may require additional time.

Factors Affecting Delivery Time

Actual delivery times may vary due to:

✈️ Customs processing (international orders)
🌦️ Weather conditions
📦 Carrier delays or service disruptions
🎄 Holiday seasons and peak shopping periods
🦠 Public health situations (e.g., COVID-19)
🏠 Address accuracy and accessibility
📍 Remote or rural locations

We are not responsible for delays caused by these factors.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

Shipping destination – Country, province/state, city
Package weight and dimensions – Heavier items cost more
Number of items – Larger orders may have higher shipping costs
Selected shipping method – Standard vs. expedited (when available)

How to See Shipping Costs:

Add items to your cart
Proceed to checkout
Enter your shipping address
Shipping cost will be calculated and displayed before payment

Free Shipping Promotions

We occasionally offer free shipping promotions. When available:

Free shipping typically applies to standard shipping within Canada only
Minimum order value may be required
Promotion terms will be clearly stated
Free shipping does not apply to expedited shipping
Cannot be combined with other offers unless specified

Important Shipping Cost Notes

Shipping fees are non-refundable except in cases where we made an error or the product arrived defective
Reshipment fees apply if a package is returned due to an incorrect address you provided
Customs fees (for international orders) are NOT included in shipping costs

Order Tracking

Tracking Information

Once your order ships, you will receive:

Shipping confirmation email with tracking number
Carrier name and tracking link
Estimated delivery date

How to Track Your Order:

Check your email for the shipping confirmation
Click the tracking link or copy the tracking number
Visit the carrier’s website and enter the tracking number
Monitor delivery progress

Tracking Updates

Tracking information may take 24-48 hours to update after shipment
Updates occur as the package moves through the carrier’s network
Final update will show “Delivered” when the package reaches your address

No Tracking Information?

If you haven’t received tracking within 7 business days of placing your order:

Check your spam/junk folder
Check your order confirmation email for updates
Contact us at [your email] with your order number

Your Shipping Address

You are responsible for providing a complete and accurate shipping address.

Required Address Information:

✅ Full Name (recipient name)
✅ Street Address (cannot be a P.O. Box)
✅ Apartment/Unit Number (if applicable)
✅ City/Town
✅ Province/State
✅ Postal Code/ZIP Code
✅ Country
✅ Phone Number (for courier contact)

Critical Address Tips:

🔍 Double-check your address before completing your order
📝 Include apartment/unit numbers – Missing unit numbers are a common cause of delivery issues
🏢 Provide business name if shipping to a business
📞 Add a phone number so the carrier can contact you if needed
🏠 Use a secure delivery location where packages can be safely left

Incorrect Address Policy

We are NOT responsible for:

Packages shipped to incorrect addresses you provided
Packages lost due to incomplete addresses
Delays caused by address errors
Additional shipping costs for re-delivery

If an address error occurs:

Contact us immediately at orders@CTRL-ALT-DEFEAT.ca
We will try to intercept the package (not always possible)
If the package is returned to us, you will pay reshipment costs
If the package is delivered to the wrong address, we cannot issue a refund

Before Shipping: Address corrections are possible
After Shipping: Address changes are NOT possible

International Shipping

Customs and Import Duties

Important for International Customers:

When ordering from outside Canada, you may be required to pay:

Customs duties – Taxes imposed by your country
Import taxes – Value-added tax (VAT) or similar
Brokerage fees – Fees charged by customs brokers
Handling fees – Charged by the carrier

Critical Information About Customs:

❗ You are responsible for all customs fees
❗ Customs fees are NOT included in our prices
❗ We have no control over customs fees
❗ Customs fees vary by country and product value
❗ Refusing to pay customs fees will delay or prevent delivery

Customs Declaration

We declare the full commercial value of all shipments on customs forms, as required by law. We cannot mark items as “gifts” or undervalue items to help you avoid customs fees.

Customs Delays

International packages may be held by customs for inspection. This can add:

1-7 days (typical)
2-4 weeks (during busy periods or for random inspections)

We are not responsible for customs delays.

Refused Customs Fees

If you refuse to pay customs fees:

The package may be returned to us
The package may be destroyed by customs
We do not refund orders refused due to customs fees
You are responsible for all costs incurred

Lost, Stolen, or Damaged Packages

Lost Packages

Before Delivery (In Transit):

If tracking shows your package is lost, contact us immediately
We will file a claim with the carrier
We may send a replacement or issue a refund

After Delivery (Marked as Delivered):

If tracking shows “delivered” but you didn’t receive it:
- Check with household members
- Check all entrances and safe locations
- Check with neighbors
- Contact your building management
- Check for delivery photo (some carriers provide this)
Contact the carrier directly
We are not responsible for packages marked as delivered

Stolen Packages

Once a package is marked as delivered by the carrier:

Delivery is confirmed complete
We are not responsible for theft
You may file a police report
Contact the carrier for investigation

Recommendations:

Request signature confirmation for high-value orders
Use a secure delivery location
Ask neighbors to watch for deliveries
Consider package delivery lockers or services

Damaged Packages

If your package arrives damaged:

Keep all packaging materials (box, wrapping, etc.)
Take photos of the damage (box and product)
Contact us within 7 days at [your email]
Include:
- Order number
- Photos of damage
- Description of the issue

We will:

Review your claim
Send a replacement product (most common)
Issue a full refund
You do not need to return the damaged item unless requested

Undeliverable or Unclaimed Packages

Packages Returned to Us

Packages may be returned to our fulfillment facility if:

Incorrect address provided by customer
Unclaimed – Not picked up within carrier’s hold period
Refused delivery by recipient
Unable to access delivery location

What Happens Next:

We hold the package for 30 days at no charge
We contact you via email to confirm the correct address
You have options:
- ✅ Provide correct address for reshipment (you pay shipping)
- ✅ Request a refund minus original shipping costs
- ❌ No response = package may be donated/disposed after 30 days

Reshipment Costs:

You are responsible for reshipment fees
We will provide a quote before reshipping
You must pay reshipment fee to have the order sent again

Unclaimed Package Timeline:

Day 1-3: Carrier attempts delivery
Day 4-14: Package held at carrier facility
Day 15+: Package returned to fulfillment center
Upon return: We email you
30 days after return: If no response, package donated or disposed of

No refund is issued for unclaimed packages after 30 days.

Multiple Items in One Order

Split Shipments

If you order multiple items:

Items may ship separately from different fulfillment facilities
You will receive separate tracking numbers for each shipment
This helps ensure faster delivery by using the closest facility for each item
You will not be charged extra shipping for split shipments

Tracking Split Shipments:

Check all tracking numbers in your shipping confirmation email
Each item’s delivery date may differ
Contact us if you haven’t received all items within the estimated timeframe

Shipping During Holidays and Peak Seasons

Extended Shipping Times

During the following periods, expect longer processing and shipping times:

Holiday Season:

📅 November 15 – December 31
⏰ Additional 3-7 days for production
🚚 Additional 3-10 days for shipping
🎁 Place orders early for holiday delivery

Other Peak Periods:

Back-to-school (August-September)
Valentine’s Day (February)
Mother’s Day/Father’s Day (May/June)
Black Friday/Cyber Monday

Holiday Shipping Recommendations:

✅ Order at least 3 weeks before your needed delivery date
✅ Allow extra time for international orders (4-6 weeks)
✅ Check our website for holiday order deadlines
✅ Consider expedited shipping if available

What We Are NOT Responsible For

While we strive for excellent service, we cannot control all aspects of shipping. We are not responsible for:

❌ Delays caused by:

Weather conditions
Customs processing
Carrier service disruptions
Natural disasters
Public health emergencies
Incorrect addresses provided by you

❌ Additional costs:

Customs duties and import taxes
Storage fees at courier facilities
Redelivery fees

❌ Lost or stolen packages:

After marked as delivered by carrier
From unsecured delivery locations

❌ Address errors:

Incorrect or incomplete addresses you provided
Packages delivered to the wrong address due to your error

What We ARE Responsible For

We take responsibility for:

✅ Production quality – Items are properly printed
✅ Packaging quality – Items are securely packaged
✅ Shipping the correct item – You receive what you ordered
✅ Providing tracking information – Within 7 business days
✅ Defective products – Replacement or refund
✅ Damage during shipping – Replacement or refund (if reported within 7 days)

Contact Us About Shipping

When to Contact Us:

📧 You should contact us if:

You haven’t received tracking within 7 business days
Tracking shows package is lost or stuck
Package arrived damaged
Wrong item was shipped
You need to update your address (before shipment only)
You have general shipping questions

How to Contact Us:

Email: info@CTRL-ALT-DEFEAT.ca
Subject Line: Include your order number and “Shipping Inquiry”
Include:

Your order number
Shipping address
Description of the issue
Tracking number (if available)

Response Time: We aim to respond within 1-2 business days

Shipping Policy Changes

We may update this Shipping Policy from time to time to reflect:

Changes in shipping carriers or methods
Updated delivery timeframes
New shipping destinations
Changes in shipping costs
Other operational updates

Last Updated: November 16, 2025

Quick Reference: Delivery Timeframes

Destination	Production	Shipping	Total Time
Canada	2-7 days	5-10 days	7-17 business days
United States	2-7 days	7-14 days	9-21 business days
International	2-7 days	10-30 days	12-37 business days

These are estimates. Actual times may vary.

Important Reminders

💡 Products are made-to-order – Allow production time
💡 Double-check your address – We can’t change it after shipment
💡 International orders may incur customs fees – You are responsible
💡 Shipping fees are non-refundable – Except for defects or our errors
💡 Track your package – Use the tracking number provided
💡 Contact us early – If you have concerns about delivery

Questions? Contact us at [your email] and we’ll be happy to help!

Thank you for shopping at CTRL-ALT-DEFEAT.ca!