Last Updated: November 16, 2025

Terms of Service

1. Agreement to Terms

Welcome to CTRL-ALT-DEFEAT.ca (“we,” “us,” “our,” or “the Store”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and CTRL-ALT-DEFEAT.ca regarding your use of our website and the purchase of products from our online store.

By accessing our website at www.ctrl-alt-defeat.ca, creating an account, placing an order, or using our services in any manner, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

Please read these Terms carefully before using our website or placing an order.

1.1 Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Changes will take effect immediately upon posting on this page, with the “Last Updated” date updated accordingly. It is your responsibility to check this page periodically for changes. Your continued use of our website or services following the posting of changes constitutes acceptance of those changes.

1.2 Age Requirements

You must be at least 18 years of age to use our website and services. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Online Store Terms

2.1 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. Product images are for illustration purposes only and may not exactly represent the actual product due to variations in colours on different screens and devices.

2.2 Print-on-Demand Model

Important Notice: Our products are custom-made using a print-on-demand model. This means:

Products are created only after you place an order – Nothing is pre-made or held in inventory
Each item is custom-printed specifically for you based on your selection
Production begins immediately upon order confirmation
Orders cannot be changed or cancelled once production has started (typically within 1-2 hours of order placement)
Products are made-to-order and cannot be returned unless damaged or defective

By placing an order, you acknowledge and accept that all sales of custom-printed products are final, except in cases of manufacturing defects or damage during shipping.

2.3 Product Customization

Some products may allow for customization (such as size, colour, or design variations). You are responsible for:

Selecting the correct options during checkout
Providing accurate information for any customization
Reviewing your order details before finalizing your purchase

We are not responsible for errors resulting from incorrect selections or information provided by you.

2.4 Accuracy of Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, images, pricing, or other content on our website are accurate, complete, reliable, current, or error-free.

If a product is incorrectly priced or described due to an error on our website, we reserve the right to:

Refuse or cancel any orders for that product
Contact you for instructions before fulfilling the order
Cancel the order and issue a full refund

3. Pricing and Payment

3.1 Pricing

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated
Prices are subject to change without notice
The price charged will be the price displayed at the time of order placement
Prices do not include applicable taxes unless stated otherwise

3.2 Taxes

You are responsible for all applicable taxes, including:

GST/HST (Goods and Services Tax/Harmonized Sales Tax) as required by Canadian law
Provincial Sales Tax (PST), where applicable
Any other applicable federal, provincial, or local taxes

Taxes will be calculated and added to your order total at checkout based on your shipping address.

3.3 Payment Methods

We accept the following payment methods:

Major credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Other payment methods as made available through our payment processors

3.4 Payment Processing

Payment is required in full at the time of order placement
Your order will not be processed until payment is confirmed
All payments are processed securely through third-party payment processors
We do not store your complete credit card information on our servers
You authorize us to charge your selected payment method for the total order amount, including product costs, shipping, and taxes

3.5 Failed Payments

If your payment is declined or fails:

Your order will not be processed
We will notify you via email
You may attempt to place a new order with a different payment method
We are not responsible for delays caused by payment failures

3.6 Currency Conversion

If you use a credit card issued in a currency other than Canadian Dollars, your bank or card issuer may charge foreign exchange fees. We are not responsible for any currency conversion fees or rate differences applied by your financial institution.

4. Orders and Fulfillment

4.1 Order Acceptance

Placing an order constitutes an offer to purchase products
We reserve the right to accept or decline any order for any reason
Order confirmation does not guarantee acceptance
We may require additional verification before processing your order
We may refuse service to anyone for any reason at any time

4.2 Order Confirmation

Upon placing an order, you will receive:

Immediate order confirmation email – confirming we received your order
Shipping notification email – when your order is shipped (including tracking information)

If you do not receive a confirmation email, please check your spam folder and contact us immediately.

4.3 Order Cancellation

Customer-Initiated Cancellations:

You may request to cancel your order only before production begins
Production typically starts within 1-2 hours of order placement
Contact us immediately at [your email] if you wish to cancel
We will make reasonable efforts to cancel your order if production has not started
Once production begins, orders cannot be cancelled due to our print-on-demand model
If cancellation is successful, you will receive a full refund

Store-Initiated Cancellations:

We reserve the right to cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or product description errors
Suspected fraudulent activity
Inability to verify payment information
Customer providing incorrect or incomplete information

If we cancel your order, you will receive a full refund to your original payment method.

4.4 Production Time

Production time: Typically 2-7 business days, depending on the product
Production time does not include shipping time
Production begins after payment confirmation
Custom or complex products may require additional production time
We will notify you of any unexpected delays

4.5 Order Modifications

Orders cannot be modified after they are placed. This includes:

Changing product size, colour, or design
Changing shipping address
Adding or removing items

Due to our print-on-demand model, production begins immediately. If you need to make changes, you must:

Contact us immediately to attempt cancellation (if production has not started)
Place a new order with the correct details
Return the original order if it has already shipped (subject to our Return Policy)

5. Shipping and Delivery

5.1 Fulfillment Partner

Our products are printed and fulfilled by Printful, a third-party print-on-demand service. Printful operates fulfillment facilities in:

Canada (Ontario) – for most North American orders
United States
Europe
Other international locations

Your order will be fulfilled from the facility closest to your shipping address to minimize shipping time and costs.

5.2 Shipping Locations

We ship to addresses in:

Canada (all provinces and territories)
United States
International destinations (where available)

We do not ship to P.O. boxes or military addresses. Please provide a complete street address.

5.3 Shipping Methods and Times

Standard Shipping:

Within Canada: 5-10 business days after production
To the United States: 7-14 business days after production
International: 10-30 business days after production

Total Delivery Time = Production Time (2-7 days) + Shipping Time

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by:

Customs processing (for international orders)
Weather conditions
Courier delays
Incorrect or incomplete shipping addresses
COVID-19 or other unforeseen circumstances

5.4 Shipping Costs

Shipping costs are calculated at checkout based on:
- Shipping destination
- Order weight and dimensions
- Selected shipping method
Shipping fees are non-refundable except in cases where we made an error or the product is defective
Free shipping promotions (if offered) apply only to standard shipping within Canada

5.5 Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address. This includes:

Street address (we do not ship to P.O. boxes)
City/Town
Province/State
Postal/ZIP code
Country
Phone number (for courier delivery)

Important: Please double-check your shipping address before completing your order. We are not responsible for:

Packages shipped to incorrect addresses provided by you
Delays or non-delivery due to incomplete or inaccurate addresses
Lost packages due to address errors
Reshipment costs if the package is returned to us due to an incorrect address

If a package is returned to us due to an incorrect address, you will be responsible for reshipment costs.

5.6 Order Tracking

You will receive tracking information via email once your order ships
Track your order using the provided tracking number
Contact us if you have not received tracking information within 7 business days of placing your order
Tracking information may take 24-48 hours to update after shipment

5.7 Lost or Stolen Packages

After Successful Delivery:

Once a package is marked as “delivered” by the courier, we are not responsible for lost or stolen packages
Check with your neighbours or building management
Contact the shipping carrier directly
We recommend requesting signature confirmation for high-value orders

Before Delivery:

If tracking shows the package is lost in transit, contact us
We will work with the courier to locate your package
If the package cannot be located, we will send a replacement or issue a refund

5.8 Customs and Import Duties (International Orders)

Important for International Customers:

You are responsible for all customs duties, import taxes, and fees imposed by your country
These charges are not included in our product or shipping prices
We have no control over these charges
Customs fees vary by country and are determined by your local customs office
Refusal to pay customs fees may result in the package being returned or destroyed
We do not refund orders refused due to customs fees

5.9 Undeliverable or Unclaimed Packages

If a package is returned to our fulfillment facility because it was:

Unclaimed
Refused by the recipient
Undeliverable due to an incorrect address

We will:

Hold the package for 30 days at no charge
Contact you to confirm the shipping address
Offer to reship the order (you will be responsible for reshipping costs)

If you do not respond within 30 days, the package may be donated or disposed of, and no refund will be issued.

6. Returns, Refunds, and Exchanges

6.1 Return Policy Overview

Due to the custom, made-to-order nature of our print-on-demand products, we do not accept returns or exchanges except in the following circumstances:

Product arrives damaged during shipping
The product has a manufacturing defect
The wrong product was sent
The product significantly differs from the description

We do NOT accept returns for:

Change of mind or buyer’s remorse
Ordered the wrong size, colour, or product
Customer dissatisfaction with design or appearance
Dissatisfaction with fit or comfort
“I changed my mind” situations

All sales are final unless the product is defective or damaged upon arrival.

6.2 Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with:

Your order number
Description of the issue
Clear photos of the damage or defect
Photo of the product label/tag (if applicable)

We will review your claim and may:

Send a replacement product at no charge
Issue a full refund
Offer store credit

You do not need to return damaged or defective products to us unless specifically requested.

6.3 Wrong Item Shipped

If you receive the wrong product:

Contact us within 7 days of delivery
Provide your order number and photos of the item received
We will send you the correct item at no additional charge
You do not need to return the incorrect item unless we request it

6.4 Refund Process

Approved refunds will be processed as follows:

Refund issued to your original payment method
Processing time: 5-10 business days
You will receive an email confirmation when the refund is processed
It may take an additional 5-10 business days for the refund to appear on your statement

Refunds include:

Product cost
Original shipping cost (only if the error was ours)

Refunds do NOT include:

Return shipping costs (if you were asked to return the item)
Original shipping costs for change-of-mind returns
Customs or import fees

6.5 Exchanges

We do not offer direct exchanges due to our print-on-demand model. If you need a different size, colour, or product:

Place a new order for the item you want
Contact us about returning the original item (if eligible under our return policy)
If approved, you will receive a refund for the original item

Size exchanges are not available for items ordered in the wrong size. Please carefully review size charts before ordering.

6.6 Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

Custom-designed products created with your own artwork or personalization
Products damaged due to misuse or customer error
Products returned without prior authorization
Products returned more than 30 days after delivery

6.7 Return Shipping

If we request that you return a product:

We will provide a return shipping label (for defective items only)
You are responsible for return shipping costs for all other returns
Products must be returned in their original condition
We recommend using a trackable shipping method

6.8 Satisfaction Guarantee

While we cannot accept returns for change of mind, we stand behind the quality of our products. If you have any concerns about your order, please contact us, and we will work with you to find a resolution.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on this website, including but not limited to:

Product designs and images
Text, graphics, logos, and icons
Website design and layout
Brand names and trademarks
Software and code

…is owned by or licensed to PeeperFrog Press and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

7.2 Restrictions on Use

You may not:

Reproduce, duplicate, copy, sell, or exploit any portion of our content
Use our content for commercial purposes without our written permission
Modify, create derivative works, or reverse engineer any part of our website
Remove or alter any copyright, trademark, or other proprietary notices
Frame or mirror any content from our website

7.3 Your Submissions

If you submit content to our website (including reviews, comments, or other materials):

You grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display such content
You represent that you own or have rights to the submitted content
You waive any moral rights in the submitted content
We may remove any submitted content at our discretion

7.4 Copyright Infringement

We respect intellectual property rights. If you believe any content on our website infringes your copyright, please contact us with:

Description of the copyrighted work
Location of the infringing material
Your contact information
A statement of good faith belief
A statement under penalty of perjury that the information is accurate

8. User Accounts

8.1 Account Creation

You may be required to create an account to access certain features. When creating an account:

You must provide accurate, current, and complete information
You must maintain and update your account information
You are responsible for maintaining the confidentiality of your password
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use

8.2 Account Security

You agree to:

Choose a strong, secure password
Do not share your account credentials with others
Log out of your account at the end of each session
Notify us immediately if you suspect unauthorized access

We are not liable for any loss or damage arising from your failure to maintain account security.

8.3 Account Termination

We reserve the right to:

Suspend or terminate your account at any time for any reason
Remove or edit any content you have posted
Refuse service to anyone at any time

You may close your account at any time by contacting us. Upon account closure:

You will no longer have access to your account
Your order history will be retained for legal and tax purposes
Any outstanding orders will be fulfilled according to these Terms

9. Prohibited Uses

You agree NOT to use our website or services:

9.1 Illegal Activities

For any unlawful purpose or to violate any laws
To infringe upon the intellectual property rights of others
To transmit harmful code, viruses, or malware
To engage in fraudulent activity

9.2 Harmful Behaviour

To harass, abuse, or harm another person
To impersonate any person or entity
To collect or track the personal information of others
To spam or send unsolicited communications

9.3 System Interference

To interfere with or disrupt our website or servers
To use automated systems (bots, scrapers) without permission
To attempt to gain unauthorized access to our systems
To circumvent security measures

9.4 Commercial Misuse

To resell our products without authorization
To use our products for commercial purposes without permission
To reproduce our designs or images

Violation of these prohibited uses may result in immediate termination of your account and legal action.

10. Disclaimers and Limitations of Liability

10.1 Website “As Is”

Our website and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of information
Uninterrupted or error-free operation

10.2 Product Disclaimers

We disclaim all implied warranties regarding our products to the extent permitted by law. This includes warranties of:

Merchantability (that the products are of average quality)
Fitness for a particular purpose (that products will meet your specific needs)

Colour Accuracy: Product colours may vary slightly from images displayed on your screen due to monitor settings and the nature of printing.

Print Quality: While we maintain high quality standards, slight variations in print placement and appearance may occur due to the nature of print-on-demand production.

10.3 Third-Party Services

We use third-party services, including:

Printful (fulfillment)
Payment processors
Shipping carriers
Other service providers

We are not responsible for:

Errors, delays, or failures by third-party services
Third-party service policies or practices
Third-party service availability or quality

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We shall not be liable for any:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Business interruption
Personal injury or property damage

…arising from or related to:

Your use of our website or products
Inability to use our website or products
Unauthorized access to your data
Errors or omissions in our content
Third-party conduct or content

Our total liability to you for any claim shall not exceed the amount you paid for the product that is the subject of the claim, or $100 CAD, whichever is less.

10.5 Exceptions

Some jurisdictions do not allow limitations on implied warranties or limitations of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

10.6 Indemnification

You agree to indemnify, defend, and hold harmless CTRL-ALT-DEFEAT.ca and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

Your use of our website or services
Your violation of these Terms
Your violation of any rights of another person or entity
Your submission of content

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11.2 Jurisdiction

Any legal action or proceeding arising out of or related to these Terms or our services shall be brought exclusively in the courts located in Ottawa, Ontario, Canada, and you consent to the personal jurisdiction of such courts.

11.3 Dispute Resolution

Before initiating any legal proceedings, you agree to:

Contact us in writing, describing the issue
Attempt to resolve the dispute informally
Allow us 30 days to address your concerns

11.4 Class Action Waiver

You agree that any disputes will be resolved on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11.5 Time Limitation on Claims

Any claim arising out of or related to these Terms or our services must be filed within one (1) year after the cause of action arises, or be forever barred.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website and services, you consent to:

Our collection and use of your personal information as described in our Privacy Policy
The transfer of your data to third-party service providers
The use of cookies and tracking technologies

Please review our Privacy Policy for detailed information about how we handle your data.

13. Marketing Communications

13.1 Email Marketing

By providing your email address, you may receive:

Order confirmation and shipping notifications (transactional emails)
Marketing emails about new products, sales, and promotions (if you opt in)

13.2 Opt-Out

You can opt out of marketing emails at any time by:

Clicking the “Unsubscribe” link in any marketing email
Updating your account preferences
Contacting us at info@CTRL-ALT-DEFEAT.ca

Note: You cannot opt out of transactional emails related to your orders.

13.3 SMS/Text Messages

If you provide a phone number, you may receive:

Order and shipping updates via SMS (if you opt in)
Marketing messages (if you opt in separately)

Standard messaging rates may apply. Reply STOP to opt out.

14. Product Reviews and User Content

14.1 Posting Reviews

You may post reviews and other content on our website. By posting:

You grant us the right to use your content in our marketing
You represent that your content is truthful and not defamatory
You agree not to post inappropriate, offensive, or illegal content
You waive any privacy rights in publicly posted content

14.2 Moderation

We reserve the right to:

Remove any review or content at our discretion
Refuse to post content that violates these Terms
Edit content for clarity or length

We do not endorse or verify user-generated content.

15. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for:

The content or practices of third-party websites
Products or services offered by third parties
Privacy policies of third-party websites

We do not endorse or make any representations about third-party websites. Access third-party websites at your own risk.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, severe weather)
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or public health emergencies
Labour disputes or strikes
Supplier or fulfillment partner failures
Internet or telecommunications failures
Power outages or equipment failures

During such events, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably possible.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the intent of the original provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and CTRL-ALT-DEFEAT.ca regarding the use of our website and services.

These Terms supersede all prior or contemporaneous communications, proposals, or agreements (oral or written) between you and us.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.

20. Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign or transfer these Terms to any party at any time without notice or your consent.

21. Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to:

Intellectual property rights
Disclaimers and limitations of liability
Indemnification obligations
Governing law and dispute resolution

22. Language

These Terms have been drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any conflict or inconsistency.

23. Electronic Communications

You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

24. Promotional Codes and Discounts

24.1 General Terms

Promotional codes and discounts are subject to specific terms and conditions
Codes may have expiration dates and cannot be used after expiration
Only one promotional code may be used per order unless otherwise stated
Promotional codes cannot be combined with other offers unless explicitly allowed
Codes are not transferable and have no cash value

24.2 Restrictions

We reserve the right to:

Modify or cancel promotions at any time
Limit the use of promotional codes
Refuse codes that are expired, invalid, or fraudulently obtained
Cancel orders that use promotional codes inappropriately

25. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for information about your CCPA rights.

26. Contact Information

For questions about these Terms of Service, please contact us: info@CTRL-ALT-DEFEAT.ca

For order-related inquiries, please include your order number in all communications.

27. Acknowledgment

BY USING OUR WEBSITE, PLACING AN ORDER, OR ACCESSING OUR SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read these Terms of Service
✓ You understand these Terms of Service
✓ You agree to be bound by these Terms of Service
✓ You are at least 18 years of age
✓ You understand that our products are custom-made and non-returnable except for defects or damage
✓ You understand that all sales are final unless the product is defective
✓ You accept the disclaimers and limitations of liability contained herein

Thank you for choosing CTRL-ALT-DEFEAT.ca!

We appreciate your business and are committed to providing you with quality products and excellent customer service.

Last Reviewed: November 16, 2025

IMPORTANT REMINDERS:

📌 All products are made-to-order – Please review your order carefully before completing your purchase
📌 Orders cannot be cancelled once production begins – Contact us immediately if you need to make changes
📌 Custom products are non-returnable – Except for defects or shipping damage
📌 Check your shipping address carefully – We are not responsible for packages shipped to incorrect addresses you provided
📌 International customers are responsible for customs fees – These are not included in your order total

If you have any questions about these Terms, please contact us before placing your order.